Shipping Information

Maximum Whitewater Performance

6211 Ridge Drive

Bethesda, Maryland 20816-2641

301-229-2201

We normally ship via UPS ground service. Three-day, two-day, and next-day air services are also available at increased cost for faster shipment to distant locations. We can also ship COD at an additional charge of $8.50 per package. To see how long it will take for a ground shipment to reach you, please refer to the UPS time-in-transit map. This map is customized for shipments from our location to any commercial address in the US. All UPS services are now guaranteed. If delivery is later than promised basic shipping charges can be refunded.

Go to the bottom of the page for information on shipments to Foreign Countries.

Electronic tracking service is standard for all UPS shipments. For information about the status of any package you may call UPS at 800-457-4022 from the US or 800-465-6565 from Canada at any time, day or night. You may also track a package and obtain other information from UPS online  In all cases you must have the tracking number for each package you wish to have located. Notification of shipments, which includes tracking numbers and delivery date, can be sent automatically to anyone with an e-mail address.

Approximate charges (in even dollars) for UPS Ground shipments to commercial addresses in urban areas, prices per package, are as follows:

Add $1.75 to all the above rates for shipments to a residence, including a business in a home, or $3.85 if the residence is in a rural location or small town. Add $1.30 for commercial shipments outside of larger urban areas. Several other factors can impact shipping charges so use this table as a guide only.

Size Limits

Assembled kayak paddles are UPS oversize, and ship at the 30 pound rate.  Canoe paddles 60 inches or longer incur an “additional handling” charge of $6.

Placing a mail order

Mail orders with payment enclosed will save the cost and inconvenience of COD. Figure your order from the catalog prices, add sales tax if you are in MD, estimate shipping from the above chart, allow a little for contingencies, and round off your check to even dollars. Send enough money; we will refund any overpayment or credit your account as you prefer.

IMPORTANT!

For both UPS and truck freight we need a deliverable street address. A Post Office box will not work. We must have this information to assure proper delivery and to avoid add-on charges by UPS. Whenever possible, ship to a business address to avoid problems.

Returns

Aside from defective goods, returns are accepted only under limited circumstances. All returns must be preauthorized, are subject to a minimum 15% restocking charge, and must be in new condition. A higher restocking charge may be imposed for some products.

Foreign Shipments

Small shipments outside the USA and Canada must go by UPS air services or, in some instances, by Express Mail Service [EMS]. Larger orders will ship via air freight or ocean freight. Express mail is often less expensive than UPS for small packages but it may be slower and complete tracking is not possible. Also, EMS size and weight limits vary widely from one country to another. We will check all options and allow the buyer to decide which is most suitable.

Foreign shipments must be prepaid by wire transfer or money order in US dollars for an additional $10 bank fee. Payment by credit card for orders under $500 may be permitted under some circumstances. COD shipments are not possible.

Brokerage Service for Canada

Most businesses in Canada have a brokerage contract with a private firm. If we know what it is, we will put that information on the shipping papers to expedite service. UPS also can handle brokerage. Individuals, who do not usually have their own broker, are often surprised by the cost of this service. For small shipments it can be quite substantial.

Fees continue to rise as the shipment value increases above $500. These fees can be paid by setting up an account with UPS or with a credit card. They can also be paid upon delivery for an additional COD fee of $4. In some cases additional fees may apply, including sales tax. All currency amounts (in this section only) are in Canadian dollars. For some reason shipments via Post are exempt from brokerage charges. Sometimes it will be better to pay more for postage than what UPS charges for standard service in order to avoid these extra fees. UPS Express and Expedited services include brokerage at no additional cost but these services are too expensive for normal use.

Please contact us for more information.

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